TY  - BOOK
AU  - Langley, Gerald J
AU  - Nolan, Kevin M
AU  - Nolan, Thomas W
AU  - Norman, Clifford L
AU  - Provost, Lloyd P
TI  - The improvement guide: a practical approach to enhancing organizational performance
SN  - 9780470192412
PY  - 2009///
CY  - Chichester
PB  - Jossey-Bass
KW  - Change Management
KW  - Leadership
KW  - Management skills
N1  - PART ONE: INTRODUCTION TO IMPROVEMENT.

Chapter One: Changes That Result in Improvement. 

Chapter Two: Skills to Support Improvement. 

Chapter Three: Improvement Case Studies. 
.
PART TWO: METHODS FOR IMPROVEMENT. 

Chapter Four: The Science of Improvement.

Chapter Five: Using the Model for Improvement.

Chapter Six: Developing a Change. 

Chapter Seven: Testing a Change. 

Chapter Eight: Implementing a Change.

Chapter Nine: Spreading Improvements.

Chapter Ten: Integrating Methods for the Improvement of Value.

Chapter Eleven: Improving Large or Complex Systems.

Chapter Twelve: Case Studies of Improvement Efforts.

PART THREE: IMPROVING VALUE AS A BUSINESS STRATEGY.

Chapter Thirteen: Making the Improvement of Value a Business Strategy.

Chapter Fourteen: Developing Improvement Capability.


N2  - This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications
ER  -