000			00592nam a2200205Ia 4500
999			_c26923 _d26923
005			20170508140703.0
008			161109s2009||||xx |||||||||||||| ||und||
020			_a9780470192412 _c43.13
040			_aSMH
100			_aLangley, Gerald J _91218
245		4	_aThe improvement guide: a practical approach to enhancing organizational performance
250			_a2nd
260			_aChichester _bJossey-Bass _c2009
300			_a490p
505			_aPART ONE: INTRODUCTION TO IMPROVEMENT. Chapter One: Changes That Result in Improvement. Chapter Two: Skills to Support Improvement. Chapter Three: Improvement Case Studies. . PART TWO: METHODS FOR IMPROVEMENT. Chapter Four: The Science of Improvement. Chapter Five: Using the Model for Improvement. Chapter Six: Developing a Change. Chapter Seven: Testing a Change. Chapter Eight: Implementing a Change. Chapter Nine: Spreading Improvements. Chapter Ten: Integrating Methods for the Improvement of Value. Chapter Eleven: Improving Large or Complex Systems. Chapter Twelve: Case Studies of Improvement Efforts. PART THREE: IMPROVING VALUE AS A BUSINESS STRATEGY. Chapter Thirteen: Making the Improvement of Value a Business Strategy. Chapter Fourteen: Developing Improvement Capability.
520			_aThis new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
650			_aChange Management _91219
650			_aLeadership _9165
650			_aManagement skills _9672
700			_aNolan, Kevin M _91220
700			_aNolan, Thomas W _91221
700			_aNorman, Clifford L _91222
700			_aProvost, Lloyd P _91223
942			_2ddc