| 000 -LEADER |
|---|
| fixed length control field |
00592nam a2200205Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170508140703.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
161109s2009||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780470192412 |
| Terms of availability |
43.13 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
SMH |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Langley, Gerald J |
| 9 (RLIN) |
1218 |
| 245 #4 - TITLE STATEMENT |
|---|
| Title |
The improvement guide: a practical approach to enhancing organizational performance |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2nd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Chichester |
| Name of publisher, distributor, etc. |
Jossey-Bass |
| Date of publication, distribution, etc. |
2009 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
490p |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
PART ONE: INTRODUCTION TO IMPROVEMENT.<br/><br/>Chapter One: Changes That Result in Improvement. <br/><br/>Chapter Two: Skills to Support Improvement. <br/><br/>Chapter Three: Improvement Case Studies. <br/>.<br/>PART TWO: METHODS FOR IMPROVEMENT. <br/><br/>Chapter Four: The Science of Improvement.<br/><br/>Chapter Five: Using the Model for Improvement.<br/><br/>Chapter Six: Developing a Change. <br/><br/>Chapter Seven: Testing a Change. <br/><br/>Chapter Eight: Implementing a Change.<br/><br/>Chapter Nine: Spreading Improvements.<br/><br/>Chapter Ten: Integrating Methods for the Improvement of Value.<br/><br/>Chapter Eleven: Improving Large or Complex Systems.<br/><br/>Chapter Twelve: Case Studies of Improvement Efforts.<br/><br/>PART THREE: IMPROVING VALUE AS A BUSINESS STRATEGY.<br/><br/>Chapter Thirteen: Making the Improvement of Value a Business Strategy.<br/><br/>Chapter Fourteen: Developing Improvement Capability.<br/><br/> |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Change Management |
| 9 (RLIN) |
1219 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Leadership |
| 9 (RLIN) |
165 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Management skills |
| 9 (RLIN) |
672 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Nolan, Kevin M |
| 9 (RLIN) |
1220 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Nolan, Thomas W |
| 9 (RLIN) |
1221 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Norman, Clifford L |
| 9 (RLIN) |
1222 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Provost, Lloyd P |
| 9 (RLIN) |
1223 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
