Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton and Sheila Heen.
By: Stone, Douglas
.
Contributor(s): Patton, Bruce | Heen, Sheila.
Material type: 
TextPublisher: London : Michael Joseph, 1999Description: xxi,250p. ; 24cm.ISBN: 0718143612 (pbk) :.Subject(s): Interpersonal communicationDDC classification: 302.346 Summary: We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
| Item type | Current location | Collection | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Standard Loan | Mater Hospital **Contact Library Desk to borrow this item** | Wellbeing Collection | 302.346 (Browse shelf) | Available | Wellbeing Collection | LR04740 |
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
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