Total quality management and operational excellence : text with cases / John Oakland.
By: Oakland, John S
.
Material type: 
TextPublisher: New York : Routledge, 2013Edition: Fourth edition.ISBN: 9781317808428; 1317808428; 9781315815725; 1315815729; 9781317808435; 1317808436.Subject(s): BUSINESS & ECONOMICS / Total Quality Management | Total quality management | Total quality management -- Case studies | BUSINESS & ECONOMICS -- General | BUSINESS & ECONOMICS -- Quality Control | BUSINESS & ECONOMICS -- Total Quality Management | BUSINESS & ECONOMICS -- Industrial Management | BUSINESS & ECONOMICS -- Management | BUSINESS & ECONOMICS -- Management Science | BUSINESS & ECONOMICS -- Organizational Behavior | Total quality management | BUSINESS & ECONOMICS / Quality Control | Management and Business StudiesGenre/Form: Electronic books. | Case studies.DDC classification: 658.4/013 | Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Standard Loan | SMH Library | Loans SMH | 658.4013 (Browse shelf) | 658.4013 OAK | Available | T03888 |
Includes bibliographical references and index.
Ch1: Understanding quality,
Ch2: Models and framework for Total Quality Management,
Ch3: Leadership and commitment,
Ch4: Policy, strategy and goal deployment,
Ch5: Partnership and resources,
Ch6: Design for quality,
Ch7: Performance measurement frameworks,
Ch8: Self-assessment, audits and reviews,
Ch9: Benchmarking and change management,
Ch10: Process management,
Ch11: Process redesign/engineering,
Ch12: Quality management systems
Ch13: Continuous improvement - the basics
Ch14: Continuous improvement - more advanced, including Taguchi and Six Sigma
Print version record.
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