SVHG Library & Information Service

Your cart is empty.
go
Normal view MARC view ISBD view

Working with emotional intelligence / Daniel Goleman.

By: Goleman, Daniel.
Material type: TextTextPublisher: London : Bloomsbury Publishing, 2009Copyright date: ©2009Description: 1 online resource (394 pages).Content type: text Media type: computer Carrier type: online resourceISBN: 9780747543848.Subject(s): Body, Mind & Spirit -- General | Employees -- Attitudes | Employees -- Psychology | Psychology, Industrial | Executive ability | Management -- Psychological aspects | Personality development | Emotions and cognition | Employees -- Attitudes | Employees -- Psychology | Psychology, Industrial | Mind, Body, Spirit | Management and Business StudiesDDC classification: 152.4
Contents:
The new yardstick. Competencies of the stars. The hard case for soft skills. The inner rudder. Self-control. What moves us. Social radar. The arts of influence. Collaboration, teams and the group IQ. The billion-dollar mistake. Best practices. Taking the organisational pulse. The heart of performance. Some final thoughts. Appendices
Summary: Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their “emotional intelligence”: a set of competencies that distinguishes how people manage feelings, interact, and communicate. Analyses done by dozens of experts in 500 corporations, government agencies, and nonprofit organizations worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job. This book explains what emotional intelligence is and why it counts more than IQ or expertise for excelling on the job. It details 12 personal competencies based on self-mastery (such as accurate self-assessment, self-control, initiative, and optimism) and 13 key relationship skills (such as service orientation, developing others, conflict management, and building bonds). Goleman includes many examples and anecdotes—from Fortune 500 companies to a nonprofit preschool—that show how these competencies lead to or thwart success.
    average rating: 0.0 (0 votes)
Item type Current location Collection Call number Copy number Status Date due Barcode
Standard Loan SMH Library
Loans SMH W152.4 (Browse shelf) W152.4 GOL Available T03921

The new yardstick.
Competencies of the stars.
The hard case for soft skills.
The inner rudder.
Self-control.
What moves us.
Social radar.
The arts of influence.
Collaboration, teams and the group IQ.
The billion-dollar mistake.
Best practices.
Taking the organisational pulse.
The heart of performance.
Some final thoughts.
Appendices

Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their “emotional intelligence”: a set of competencies that distinguishes how people manage feelings, interact, and communicate. Analyses done by dozens of experts in 500 corporations, government agencies, and nonprofit organizations worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job. This book explains what emotional intelligence is and why it counts more than IQ or expertise for excelling on the job. It details 12 personal competencies based on self-mastery (such as accurate self-assessment, self-control, initiative, and optimism) and 13 key relationship skills (such as service orientation, developing others, conflict management, and building bonds). Goleman includes many examples and anecdotes—from Fortune 500 companies to a nonprofit preschool—that show how these competencies lead to or thwart success.

There are no comments for this item.

Log in to your account to post a comment.

Powered by Koha